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Absolutely first rate. The customer service, diagnostics, top notch workmanship, the professionalism, I could go on and on. I have been a customer since 1979 and have NEVER had a bad experience. J&F has worked on numerous, BMW's and Volvo's over the years for me and my husband. The entire team is extremely knowledgeable and always available to answer questions and give advice if needed. I have 100% confidence in J&F. Besides all of that, they are extremely NICE people. You cannot go wrong.


I received the absolute VERY best work and service from J & F that I've ever known. It was truly such the pleasure working with the team and I will never bring my 2005 BMW X5 to anyone but them. Greg, the service manager was our contact through my car's renovation. They brought my car back to life and it feels brand new and I've never enjoyed driving it more than I do now. The entire crew was wonderful, so knowledgeable, so timely, so accommodating, courteous, intelligent, etc. You get the picture. Take your car to J & F and you won't be sorry. Thank you to the whole J & F team!


I bought a used BMW and J&F has serviced it since I've owned it. They have been great taking time to explain issues and repairs as well as discuss potential issues in the future. Their cost and time estimates have been accurate, although one time due to a decrease in the cost of parts, the cost was several hundred dollars less than the estimate. Their drop off service has been helpful and prompt. Based on my experience I would consider them trustworthy. Their prices aren't cheap but I feel good taking my vehicle to a shop that knows how to properly service a BMW.


Totally satisfied. The guys at J&F treated me courteously. They attended to what needed to be attended to and did not try to add on any extra work just to run up the bill. The car is running better than has in ages and I got the sense they really make an effort to do top quality work at a reasonable cost. I'll definitely be taking my vehicle there for future repairs and maintenance. It was a great car care experience.


Always great customer service from the team at J&F. I'm a long-time customer and highly recommend them for any BMW you care about.


I've been getting service at J&F on BMWs since the early 1980s. They are professional, honest and very capable. It's a pleasure to deal with them. As far as I am concerned, it's far and away the best place in the DC area to get BMW service.


Not a good place to get your car serviced because they always overcharge you and tell you things that are not broken that needs to be replaced!!!! Huge no-no


This place is first class all the way! Mike is awesome and above all very honest! Unlike most dealerships.....these guys will in most cases look at your car without an appointment as they did me. They didn't charge me to take a look at my brakes and tell me if they needed replacing which is the norm around town...1-200 just to look at your car!!!!.....the funny thing is i was almost sure i needed new brakes and Mike actually talked me out of it explaining there was plenty of tread left and to wait. that is something! These characteristics are extremely hard to find in the auto repair business and I commend these guys on their ethics and great service!!!!


$3600 estimate was a $3900 charge. Promised for Wednesday early afternoon. I emailed I'd be there Thursday at 7:30 AM open. They got "busy". To busy to let me know. Were nice enough Thursday morning offering me a rental apologizing for not letting me know... Car was done at one. My second time there. $125/hour and everything seems billable. Must be careful about what I ask about, mention!? $3900 included a good will discount. Do like them. Think they do good work. Curious about replacing not just belts but also pulleys, Not heard that before. 2003 330xi in for its 90k, Also did front end bushings and rear brake overhaul. Thinking twice before going back...

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