J&F Motors Ltd was founded by Joseph Anderson and Gordon Fletcher. Both men were BMW factory trained master technicians. They also held many positions at Heisman BMW that gave them great insight into the strengths and weaknesses of a franchise dealership.
After decades of working in the franchise environment, the two men thought they could do things better? So in September 1979 they broke ties with BMW North America and opened an Independent BMW Service Center (J&F Motors Ltd).
No longer tied to BMW of North America, They could pursue the business model they felt better served the DC metro area BMW owner & vehicle. J&F Motors was an instant success.
Joe & Gordon controlled the growth of the company so that quality never suffered. They demanded the best and brightest employees, the finest equipment, & a staff that always took the time to explain what service & repairs were needed. They always made sure that one of them was onsite to meet with customers or give tours of the 15,000 square foot facility to new comers. Joe & Gordon truly believed in building relationships.
These basic principles are still present today with the 2nd generation of owners. Joe & Gordon retired March of 2009 after running the Premier Independent Service Center in the DC metro area for 30 years.
Before retiring they handpicked three long time employees Greg Fermo, & Mike Lillis to take over. They had been groomed for the previous twenty years to carry on the tradition of excellence set by Joe & Gordon.
J&F Motors Ltd works every day to carry on this tradition and serve their customers with the finest staff in the DC metro area.
In response to customers’ requests over the last 40 plus years J&F Motors Ltd has added MINI COOPER, AUDI, PORSCHE, VW, MERCEDES, & VOLVO to the list of vehicles they specialize in, making J&F Motors Ltd your complete center for European Auto Repair.
Customer satisfaction is our highest goal!
We hope when you think “J&F Motors Ltd,” these three words come to mind: Dependability, Integrity, and Accuracy. As an independent auto repair shop specializing in European Auto Repair, we are dedicated to providing our DC Metro Area customers with only the highest-quality service.
The automotive industry has become increasingly complex during the last two decades. For automotive repair facilities, this has led to the need for more specialized repair shops. With many repair facilities losing their independence & being bought up by larger corporations.
J&F Motors Ltd has so far successfully managed this process as an independent family-owned company, not least because of its clear company philosophy, which is based on a comprehensive understanding of quality. This understanding extends not only to product quality issues but also all activities of the company.
This requirement for total quality was formulated as early as 42 years ago. The starting point for everything is quality which ensures our highest goal – namely customer satisfaction. It can only be achieved if each employee makes customer satisfaction their own goal and assumes personal responsibility for achieving this goal. Therefore the company’s strategic mission is to not only demand but also promote the corporate responsibility of each J&F Motors Ltd employee – regardless of their position in the company. As a result, J&F Motors Ltd organizational structures and processes have always been aligned to ensure that they allow for responsibility on the part of each employee.
This company philosophy forms the basis for J&F Motors Ltd continued success.
Please visit our auto service team in Arlington, Virginia the next time your car needs attention. Schedule an appointment online or call us at 703-671-7757.