Arlington Auto Repair

My BMW X3 had been in an accident in Baltimore and the Baltimore Auto Body And Collision Center returned it to me with missing parts , harness dangling and overall shoddy work resulting with the engine light coming in and needing serviced. I made an appointment over the phone with Charlie and he was very helpful and professional and I took it in the scheduled date for service. Charlie contacted me and went over everything thoroughly discussing the issues resulting from the Baltimore repair shops work. I agreed to the repairs and had the car back the following day. Charlie was so informative and professional and is a true ambassador to J & F Motors LTD. They have a client going forward and I highly recommend their work and professionalism.

My car had been in an accident in Baltimore and the Baltimore Auto Body And Collision Center returned it to me with parts missing, harness dangling and overall shoddy work resulting in the engine light coming on and needing service. I made an appointment with Charlie over the phone and he was very helpful and professional and took it in the scheduled date for service. After review Charlie contacted me and went over everything thoroughly discussing the issues resulting from the Baltimore repair shop. I agreed to the repairs and had the car back the following day. Charlie was so informative and professional and is a true ambassador to J & F Motors. They have a client going forward and I highly recommend their work and professionalism.

Expertise, honesty and competence - the trifecta of great customer service!!!

Quality service. I picked up a project car and wanted to get a professional assessment, and matching service. J&F does the work with transparency and makes great recommendations, while keeping it real on what you’re looking at $$$-wise in the future. I’m also impressed that J&F follows up to check on how your car is doing. Have never run into that with a shop. Lucky to have this resource now that I’m in the DMV.

I'm sure all of us have experienced auto repair shops that try to upsell us on services we don't need or replace parts that don't need repairing. Recently, I was very pleasantly surprised that J&F Motors will not behave so unscrupulously, even when to do so is low-hanging fruit. In any case, I brought my car in for an oil and filter change and asked them to check out the front end - I'd heard a noise that could have been suspension, steering, wheel balancing, wheel bearings, tread separating - you name it. They took the car on a test drive and made the determination that what I was hearing was simply tire noise and that nothing needed to be done - not even wheel balancing/rotation. However, during the test drive, a mentally unbalanced individual ran up to the car and punched the door and front fender in three places. J&F wouldn't let me pay for the oil and filter change until they had a body shop repair the damage at their expense - which to me was almost too insignificant to notice. So, to sum up - J&F puts their customer first. You can trust them to provide you only the service you need - if they say you need it, then it really must be done. Thanks again for the A+ service!

Charlie provided candor and honest feedback. Much appreciated.

I’ve long had my cars serviced by J & F. They’re the very best BMW guys in the DC area, hands down.

Got an extremely overpriced oil change and with that a quote for an engine mount repair: $440 for the part, $900 for labor. Bought the part myself for $275 and installed it in under 4 hours. Asked if they could just quickly reset a code, quoted $90 for labor. It takes literally 30 seconds. They do good work which is why it's 2 stars and not 1, but be prepared to pay 2-3x average prices and make sure you know exactly what their labor charges are before agreeing to anything.

Got an extremely overpriced oil change and with that a quote for an engine mount repair: $440 for the part, $900 for labor. Bought the part myself for $275 and installed it in under 4 hours. Asked if they could just quickly reset a code, quoted $90 for labor. It takes literally 30 seconds. They do good work which is why it's 2 stars and not 1, but be prepared to pay 2-3x average prices and make sure you know exactly what their labor charges are before agreeing to anything. EDIT: Yikes, very poor attention to detail in their reply - I don't have an X3. Most other places in this (already expensive) area are ~$150 oil change for European cars. 1/2 hour labor for $90 to press five buttons is predatory and yes you can borrow an OBD2 from AutoZone to clear the codes. "Common in the industry" - nearly every shop I have ever been to does scanning for free. A shop literally right up the road cleared a code on my Camry for free a few months ago. Even if it was common (it isn't, or I'm just very lucky) it would still be price gouging. There's an OBD2 scanner on Amazon that works on BMWs and can clear codes for $20. Why not try to be better than everyone else?