I'm pleased with both the expertise of this shop as well as their clear and generous communication. It was a pleasure to talk with them - clearly they focus on customer relationships rather than transactions and they freely provide information. Critically, for me, they have experience with and work on all German diesel cars. The overwhelming majority of shops in this area do not touch diesels, but J&F priced and treated this like any other maintenance operation. From what I can see, they properly and professionally replaced the timing belt on my VW. They took sufficient care to notice and replace a defective motor mount. As a somewhat particular engineer, I'm pleased.