Where do I start, I cannot begin to express my gratitude for J & F Motors. This shop has the utmost respect and understanding for European autos, especially BMW's. I had an issue with my car which made me take it to 2 different BMW's dealerships in the area and sadly both couldn’t diagnose the issue. The issue was that I was hearing a weird popping sound which sounded like it was coming from my suspension, this also costed me 180 plus for diagnoses fee so it was clear that I wasn’t going to waste my time taking my car to a dealership anymore. So I decided to dig deep into some BMW Forums and saw that these guys (J & F motors) know their stuff and had a good reputation. Moreover, when I set up an appointment online, I explained the issue that I was having and seeing if they would be able to assist, Charlie responded with certainty and stated that issues like these could be tough to diagnose, but they’re experts and have great knowledge with BMW and BMW Motorsports and that they would be more than happy to take it in to have a look. After the first exchange of words through email, I felt very confident leaving my car with them. Next, the day of the appointment, I met Charlie in person I could tell from the older model BMW's that were on their lot that they had a strong customer base and people trusted them with their cars. Charlie and I had quick conversation when we met in person and then I met Greg who Charlie asked if he was able to take a quick ride along with me to imitate the noise for better clarification before leaving my car with them, keep in mind it had to be over 100 degrees that day with the heat index and Greg came on a ride along and then when we got back he stood outside the car and took a look at the brake pads while having me go back and forth. While doing, he spent a good 15 to 20 minutes outside the car with the engine heat blowing off the engine (which I know had to be uncomfortable hot. Greg came back to window and stated it’s the brake pads they’re slipping which is causing such a uncomfortable noise and stated that he wouldn’t recommend replacing it since I still had a lot of meet left on the pads. Hearing this really made me respect Greg and Charlie and I instantly knew that I wouldn’t not be bringing my M5 anywhere else but their shop. That day they didn’t make even 1 dollar from me, but treated me as if I was their best customer! That truly shows how much they value you, your car, the profession! I cannot thank Greg, Charlie, and the rest of the shop enough for everything they’ve done for me and my car. I have since taken my car back for standard service and feel apart of the J & F family! they took car of every maintenance request and even had a couple recommendations (since I personally requested them to recommend due to my mileage). I recommend this shop to anyone that’s looking for a mechanic in the DMV area, You’ll be glad you did!
Thank you for taking time to leave a review, Langdon! We're happy we could help!
- J & F Motors Ltd