Arlington Auto Repair

Customer service was great.

Been bringing my e46 here since its first, post factory warranty service was needed (so, since 2005?). Really friendly, conscientious staff that do a good job of making you feel like more than just a random face or just a wallet.

Great experience, very knowledgeable and trustworthy. I came in with a very difficult problem to diagnose after trying several other places with no luck. They not only found the problem, but also found out that there was an extended warranty on the piece due to manufacturer error, and sent me to the dealer to get it replaced for free for nothing more than the inspection fee. Great guys all around! Edit: Just updating to add that two years on, this is still the only place I trust with my aging Mini Cooper. ☺️Though BMW prices can be steep, they always work so hard to get it done as efficiently as possible. If they say something needs doing, you can trust them 100%. Couldn't meet a nicer team.

Great so far, the drop off and greeting from all of the staff I came in contact with was warm and friendly, they make you feel welcomed immediately. That goes a long way in my book. So stay tuned for my comments bon the finished product 🤔

J&F have been a blessing to me and my X3 especially since she is no longer under BMW warranty. I've called last minute with emergencies and for scheduled services. They have always explained everything and provide options for ensuring my issues were resolved. The shuttle service is an added plus as it drops off right next to my job. Thank you J&F for all of your wonderful service. If you require European car assistance, give them a call.

Brought my 435i to them for the first time and let them know I was looking for a quality indy shop in the area and had heard they provided quality service at honest prices. They gave me an oil change for $165 which I thought was a bit high - that's about what I expected a dealer to charge but I didn't get a quote from a dealer to compare so I didn't complain. Then they recommended changing my cabin and engine air filters. Fair enough, they haven't been changed yet and are probably due. They quoted me $52 for the engine air filter, $59 for the cabin air filter and $145 in labor for a total of $256. The genuine BMW engine air filter costs $35, the genuine cabin filter costs $46 and buying from an OEM supplier like Corteco cuts those prices in half. These are very easy to install as well, they both take about five minutes. An actual technician could install these with their eyes closed so I have no idea where they got $145 of labor from. Needless to say I realized I was bring ripped off and didn't have them change the filters. It's unfortunate because I wanted this to become my go-to shop but instead of getting all of my future business they tried to rip me off over some simple filters on my first visit immediately after I told them I heard they were a good place and wouldn't rip me off. My interactions with the staff were great, very friendly people, but I left insulted at that quote and won't be back as a result. Prioritizing a quick buck over a potential lifetime customer...