All I can say, is that honesty is the best policy. Service: Brakes
Mr. Griffith, As per our last conversation I was hoping you would bring your vehicle back so we could look at the brakes together. To see how we measured the brake pad thickness at 2.5mm on the most worn front brake pad & 3mm on the most worn rear brake pad. I suspect the dealer ship is just looking at the service menu. Which relies on the brake pad sensor. There is only one sensor for the front brake pads but there is four pads on the front brakes. So if they did not physically measure the thickness. They may have missed the most worn brake pads. The rear brakes also have the same set up with only one brake sensor. Please feel free to reach out to us at anytime. We would love to resolve this is issue. New pads have a standard thickness of about 10 Millimeters , and the minimum pad thickness to retain safe braking ability is about 1.5 millimeters, but that doesn't mean you should wait until then—pads should be replaced at around the 3-millimeters mark.
- J & F Motors Ltd