Arlington Auto Repair

Always great customer service from the team at J&F. I'm a long-time customer and highly recommend them for any BMW you care about.

I started taking my BMW 528i last year. They know what they are doing and I trust them completely. Great customer service and very professional.

The team at J&F are fantastic. From the front desk to the service technicians. They quickly diagnosed the problem and gave me options to consider for my wife's 530xi and my 540i m-sport. Their service can't be beat, not even at BMW. They've earned my loyalty.

Great team! They make time for me and seem very honest. I appreciate their efforts with my 2009 328.

Where to begin? J&F are incredible: great communication, quick service, no surprises. My experiences with BMW shops have been mixed, but these guys are top notch. No upsell or pressure, just solid service and great pricing.

Ive had my 2008 335i serviced at J&F twice over last year. Impressed with knowledge and customer service and stepping up concerning one of the visits. I had a water pump replaced under warranty at BMW Sterling and within 6 months it went bad. Instead of directing me to BMW Sterling they handled the replacement themselves. And although my other service was expensive, they are very courteous and knowledgable and have the cleanest service area/garage I have ever seen. I only gave them 4 stars, but if latest service lasts I'll be back to this post to upgrade to 5 stars!!

Top notch customer service and mechanics. Will never go back to another bmw dealership. Only wish they had a separate port to wash the car upon returning (apparently something to do with County drainage law). Maybe a customer loyalty program too? Otherwise, the best in the area.

Great Experience! My Porsche received extra good care! Not only did I get an oil change but they checked out my entire car! Phenomenal service 5/5 STARS!

Had a wonderful customer service experience. Felt like I was being given honest advice about what needed to be done immediately and what could wait. Much cheaper than the dealership, where I will never go again having discovered J & F BMW!

I can't say enough good things about J & F Motors. I became a customer in 2011 when the warranty on my 2004 BMW 545i ran out. I felt that I couldn't get good answers from BMW dealerships and every time I went in, I didn't feel comfortable with their answers and what I was paying for. From day one, J & F has exceeded my expectations with their level of customer service, taking the time to explain to me what has gone wrong, what needs to be repaired asap and what can wait. I am a fanatic when it comes to my car and they understand that. They are what an automotive repair shop should strive to model themselves after.