Arlington Auto Repair

J&F Motors are exceptional! Charlie, the service manager is informative, knowledgeable and above all honest, a rare characteristics that are rare in the automotive service industry. I own an X-Drive 650i with an M-Sport package. In the past I received bad ( an expensive) advice about issues I experienced with my automobile. J&F Motors addressed these issues within a reasonable price range. I am more than satisfied with the quality of their work and I am planning to return for major brake/rotor replacements! J&F Motors will always be at the top of my list for repairs and maintenance for my BMW.

I only discovered J&F 2 years ago but I will never go anyplace else in the DC area. I had been using the BMW dealership long after my warranty had expired and finally got tired of paying their outrageous prices. J and F offers the most personalized and friendly service you could ever imagine from a car repair shop. They focus on German cars, mostly BMWs but all other German cars as well. They keep in close touch throughout the day or days that your car is undergoing repairs and clearly explain various options and costs for you to make a decision. the owner seems to always be working at the front desk and truly is interested in every car and every person. They offer you a ride to the Metro and the best part of all is. if you are lucky Reagan the dog will bring toys to play with and come wait with you in the lounge. (Reagan: "Hey. mister, I think you will have fun if you play tug of war with me with this rope while you wait for your ride.")

As an active duty service member for almost four decades, I surround myself with professionals to ensure success. J&F Motors are very responsive and customer-focused; therefore, a win-win for anyone who is business minded. My wife and I are delighted at the level of service and expert automotive care they provide. I am honored to comment on this company. Thanks!

Beautiful work!

I have an Audi A3 & needed to have some transmission work done. Based on the reviews, I felt more comfortable bringing my car here than the Audi Service close to me. I was very pleased with the service here. As a woman, I didn’t feel like they were talking down to me or being condescending. They were transparent and respectful. They also offer a shuttle. I loved the shop dog, Reagan! She’s sweet. Some time after the repair, they texted me, following up to make sure everything was still going okay. That was a nice touch. Several weeks later I drove over to the shop unannounced because I noticed a leak (unrelated to the transmission repair) and Greg was kind enough to come out & check it out. They fit me in the next morning to do the repair. They're usually pretty booked up, so I appreciated them fitting me in last minute. Once again, great service & transparent about the whole process & the estimate. It’s a bit pricey BUT you get what you pay for. I definitely feel like the cost was worth it because they had service to match! If there’s anything going on with my car, I will be taking it to J&F motors !

This shop is a great place for all BMW repairs and maintenance 👌

I had a mysterious starting issue with my BMW X3. I tried some troubleshooting myself including changing out the starter, but the problem persisted. Brought it to J&F as I had a good experience with them previously on a suspension repair. They, too, had some trouble tracking down the problem as no computer codes or other tell-tale signs were present. They persisted and finally tracked down the problem and now everything works perfectly. This was definitely 5-Star for 3 specific reasons. 1.) They gave me an estimate up front for troubleshooting hours that I agreed to and they stuck to it even though I am certain they spent way more time on it. 2.) They took on the risk of this job even though they had never seen the issue before, there was no similar issue I could find on the internet, AND I had tried to fix it myself with a starter replacement. Thankfully, they had a good "hunch" of what the problem was (CAS module) and had the expertise I did not to get it swapped/reprogrammed. 3.) Lastly, and what puts them as top-tier, they also noticed that the Emissions and Safety Inspections would expire at the end of the month. They had the car for a few extra days because I was on vacation while it was being repaired, so they got it inspected for me - saving me a trip to the local Exxon. Thanks so much for keeping my 10 year old 118,000 mile Bimmer going for another few years!

Excellent service. Team goes above and beyond. I 100% trust their recommendations and the quality of work performed.