I had a mysterious starting issue with my BMW X3. I tried some troubleshooting myself including changing out the starter, but the problem persisted. Brought it to J&F as I had a good experience with them previously on a suspension repair. They, too, had some trouble tracking down the problem as no computer codes or other tell-tale signs were present. They persisted and finally tracked down the problem and now everything works perfectly. This was definitely 5-Star for 3 specific reasons. 1.) They gave me an estimate up front for troubleshooting hours that I agreed to and they stuck to it even though I am certain they spent way more time on it. 2.) They took on the risk of this job even though they had never seen the issue before, there was no similar issue I could find on the internet, AND I had tried to fix it myself with a starter replacement. Thankfully, they had a good "hunch" of what the problem was (CAS module) and had the expertise I did not to get it swapped/reprogrammed. 3.) Lastly, and what puts them as top-tier, they also noticed that the Emissions and Safety Inspections would expire at the end of the month. They had the car for a few extra days because I was on vacation while it was being repaired, so they got it inspected for me - saving me a trip to the local Exxon. Thanks so much for keeping my 10 year old 118,000 mile Bimmer going for another few years!
Thank you so much for your patience on the X3. That one was a bit of a fighter but we are happy we could get it done for you. See you next time!
- J & F Motors Ltd